STORE POLICY
Customer Care
🕴️ Aficionados Vault Customer Care & Legal Notice
Customer Care
At The Aficionados Vault, we take pride in delivering nothing less than excellence. Every cigar we offer has been hand-selected for quality, construction, and character — the kind of smoke that earns respect.
If you have any issues with your order, quality concerns, or general inquiries, our team is ready to assist. Reach out via our Contact Us page or email support@aficionadosvault.com.au.
Our goal is simple — to ensure every member of the Vault experiences the premium service and authenticity they deserve.
Age Restriction
By accessing this website, you confirm that you are 18 years of age or older (or the legal smoking age in your jurisdiction).
We do not sell or distribute tobacco products to minors. Proof of age may be required before order dispatch.
Legal Disclaimer
-
All products are intended for personal enjoyment and collection.
-
The Aficionados Vault does not promote underage smoking or excessive tobacco consumption.
-
Cigar information (flavour notes, strength, origins, etc.) is provided for educational and descriptive purposes only.
-
Prices and availability are subject to change without notice.
-
Imported cigars are compliant with Australian Customs and Excise regulations; all duties and taxes are included in final pricing unless otherwise stated.
Health Warning
Smoking cigars can be harmful to your health. The Vault recommends moderation and awareness — enjoy your cigars responsibly, as part of a lifestyle of appreciation, not addiction.
Shipping & Returns
Orders are packaged with care and shipped via trusted couriers. We do not accept returns on tobacco products due to legal restrictions
Privacy Policy
Your privacy is paramount. All customer data, including contact and payment information, is securely stored and never shared with third parties outside order fulfilment or legal compliance.
Contact the Vault
📍 Adelaide, South Australia
Business Hours: Monday–Friday, 9 AM – 5 PM (AEST)
Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments